Help center for PACS team leaders

    Congratulations on making the decision to raise the bar of excellence for your team by certifying them through the Prior Authorization Certified Specialist program (PACS)

    If an account manager has not yet been assigned to you, please click below to submit a request.

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    Dedicated account manager

    Your account manager will be your point-of-contact for regular support such as:

    Providing leadership onboarding virtual call

    Providing team onboarding virtual call

    Team setup and credential disbursement

    Reviewing best practices to make the most of the program

    Maintenance & team tracking to assure team progression and completion of the program

    Your team recognizes that certification through an accredited organization will set the bar high and we love it! This shows the world that you're committed to excellence and understand the importance of standards in a constantly changing regulated environment.

    Additional perks of PACS® graduates

    Mentorship

    Gain access to mentors in the prior authorization space, who are ready to assist you with navigating your specific journey.

    Networking

    Get invited into exclusive social media groups to talk to others who have completed the PACS program.

    Continued Support & Resources

    Reach out to your account manager at any time to assist with any further needs, like custom education.

    Amplification

    Get access to social media congratulatory posts and customized badges for your website to display program success.

    Authorized PACS® seal usage for your team

    As a team deployment, upon team completion you are authorized to use the official PACS Seal on a variety of platforms: LinkedIn, your company website, and on business cards.

    Prior Authorization Certified Specialists demonstrate a commitment to patient access and better outcomes for all. There are several ways you can signal to your network that your team has successfully attained proper accredited certification.

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    Ways to display your team achievement:

    Website Badge

    Social Media Banner

    Social Media Post

    Business Cards

    We will provide custom messaging and/or display for your Team Certification achievement. We work directly with your marketing team or appropriate team member to abide by company guidelines. Download the example use cases below and contact your account manager for details.

    Upgraded power user account

    Unleash powerful insights into your team's progress in the PACS program. Build a professional roadmap for your team with key features like access to frequently requested reports, or ask your account manager for additional custom features.

    Always know where your team stands, at your convenience, with real-time data. Your account manager will demonstrate how to use this simple yet powerful tool.

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    Custom training

    Whether you notice team members struggling with a particular module within the program, or if you would like additional training on a totally separate topic, custom training may be the perfect solution for your team. The ACMA has you covered, all in a familiar learning platform.

    Below is a list of frequently requested topics from our partners. Choose from these or let us know what you need; we can build your program custom and tailored for your company. Contact your account manager and let them know what you need.

    Pharmacy Mobile Applications & Resources

    Patient Centricity

    Reinforce knowledge of federal, state, and commercial health plans

    Social & Behavioral Pharmacy

    Diversity in Clinical Trials

    Rare Diseases

    HIPAA

    PhRMA Code

    Misplaced your team docs?

    Team Onboarding

    Leader Onboarding

    Best Practices for my Team

    Platform Navigation Guide

    Power User Navigation Guide

    Info Packet for PACS

    Info Packet for another program

    FAQs

    How can I add more team members to the program?

    Adding team members is easy! Contact your account manager or email us at teams@acmainfo.org for immediate assistance.

    How is my team doing in the program so far?

    For assistance in accessing custom reports or how to find your report on the Power User account, contact your account manager or email us at teams@acmainfo.org

    What are other training solutions that can further upskill my team?

    The ACMA provides a variety of additional certificate programs along with custom training. Custom training can be virtual or in person, and can vary quite a bit depending on your specific teams’ needs and goals. Reach out to your account manager to inquire about what may work best for your team.

    What other solutions can ACMA help my team with?

    ACMA has several data driven solutions that can help you as the team leader and your team as a whole. We have an interactive market research tool, recruiting/hiring assistance solutions, sentiment dashboard and predictive analytics. Visit our business page here to learn more or contact your account manager for more details.

    Can I extend access to the program for my team or a select few team members?

    Yes. You can extend access for one user or for multiple. Contact your account manager or email us at teams@acmainfo.org for assistance.

    How do I navigate the Power User account?

    For more information and assistance, contact your account manager or email us at teams@acmainfo.org

    What are some ways I can encourage my team to start / complete the program?

    We have collected many best practices from teams who have successfully completed the program. For specific team best practices and encouragement, reach out to your account manager on what may work best for your team.